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How to cancel an electronic invoice in Ecuador: current rules
The SRI updated the rules for canceling electronic documents in August 2025.
When cancellation is appropriate
The SRI states that documents issued with errors or when the underlying transaction did not occur may be canceled. Cancellation must not be used to conceal a genuine sale.
Channels and credit notes
Official information provides for online cancellation through the institutional portal or SRI Invoicer when applicable, and also for issuing a credit note depending on the case. The specific procedure depends on the document and its status.
Notice to the recipient
Rules require informing the recipient of any change to the electronic-document status. The business should keep a clear reference connecting the original sale, document, and correction.
Before correcting a restaurant invoice
Check the reason, customer data, SRI status, and whether cancellation or a credit note applies. Review current resolutions or seek tax advice before handling uncertain cases.
Educational information reviewed against official sources available on November 5, 2026. Obligations depend on the RUC, tax regime, and operation. Confirm your case with the SRI or a tax professional.